At Ozvapesau, we want you to know exactly what to expect when you shop with us. Here's a summary of our key policies.
Age Verification
Our products are intended for adults 18+ only. We verify age at checkout and/or on delivery, in line with Australian law. We do not sell to minors under any circumstances.
Shipping
[Add: delivery areas, estimated timeframes, shipping costs/free shipping thresholds, and any state-specific restrictions on vape product delivery.]
Returns & Refunds
We want you happy with your purchase. If an item arrives faulty or damaged, contact us within [X] days with your order number and photos, and we'll arrange a repair, replacement, or refund. [Add: conditions for change-of-mind returns, if offered, and who covers return shipping costs.]
Warranty
[Add: warranty period and coverage for devices — e.g., manufacturing defects only, excludes accidental damage or normal wear like coils/pods.]
Privacy
We collect only the information needed to process your order and provide support. We don't sell your data to third parties. [Link to full Privacy Policy.]
Product Use & Compliance
Our range and how we sell it is kept in line with current Australian and state-based vaping regulations, including nicotine product restrictions where applicable. These rules can change, so our offering may be updated to stay compliant.
Contact
Questions about any of these policies? Reach out at [support email/phone] and we'll help sort it out.
