We want you to feel confident buying from Ozvapesau. Here's how returns and warranty work.
Faulty or Damaged Items
If your item arrives faulty or damaged, contact us within [X] days of delivery at [support email], including your order number and photos of the issue. We'll arrange a replacement, repair, or refund at no extra cost to you.
Change of Mind
[State your actual policy — e.g., "We accept change-of-mind returns within X days, provided the item is unused, unopened, and in original packaging. Due to hygiene reasons, opened e-liquids, coils, and pods cannot be returned unless faulty." Many vape retailers restrict change-of-mind returns on consumables — decide what applies to you.]
Warranty Coverage
Devices purchased from Ozvapesau are covered by a [X]-month warranty against manufacturing defects. This warranty covers:
- [e.g., faulty batteries, charging issues, button/screen malfunctions]
This warranty does **not** cover:
- Normal wear and tear (e.g., coils, pods, cotton)
- Accidental damage, water damage, or misuse
- Devices modified or opened by the customer
How to Make a Claim
1. Email [support@ozvapesau.com] with your order number, a description of the issue, and photos or a short video
2. Our team will review and respond within [X business days]
3. If approved, we'll arrange a replacement, repair, or refund — [note who covers return postage]
Refund Timeframes
Approved refunds are processed within [X] business days back to your original payment method.
